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Telecom expense management (TEM) is the method which the organization uses to manage the telecom network and related activities. The process involves many things at a time like managing technology, payments, security, policies and people that directly impact on the … Read the rest

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A Perspective Outlook

Writing is a perplexed job yet interesting and fulfilling from a true writer’s point of view.  It involves a lot of things and includes many considerations such as the topic, the nature of the topic, the contents, … Read the rest

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Call center agents are usually the first and sometimes the only contact point for clients, and therefore, they display the face of your company. Every great interaction clients have with your company can convert them into loyal customers and evangelists. … Read the rest